Social Media Specialist

Website Social Sale Rep

The job responsibilities include but are not limited to:Provide prompt responses and resolutions to inquiries via Social Media Chat by answering product questions; make recommendations based on needs, trouble shoot product issues such as proper use, sizing, product care and maintenance.Document all chat information based on standard operating procedures.Meet designated Social Media Chat standards such as first contact resolution, chat quality, contact duration and guest satisfaction.Maintain detailed working knowledge of specialized Weaver Leather product lines to ensure customer satisfaction.Work effectively with other departments to solve customer requests and/or questions.Resolve customer complaints via phone, email, and mail. Ensure that proper customer service is being delivered with each customer interaction.Respond to product and service reviews on our websites.Answer product questions on our websites.Assist in our Supply Retail Store as needed.Participate in weekly department training/information sessions.Work closely with Customer Care Manager regarding any customer service related matters Full training is provided, and we’re seeking candidates who can start work immediately.

What you will be doing: As a Social Media Chat assistant you will be paid to reply to live chat messages on a businesses website or social media accounts. This includes answering customer questions, providing sales links and offering discounts.

Contract length: No fixed term

Rate: $25 – $35 per hour

Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 5+ hours availability per week. Reliable internet connection.

Hours per week: 5 – 40 hours a week

Location: Work from home online (United States preferred).

Social Media Chat Assistants are in huge demand worldwide right now.

If you can start right away please apply below.